We're here to helpSupport, whenever
Support, whenever
the market moves.
Ask us anything about pricing formulas, automated updates, or getting set up — we'll guide you, every gram of the way.
Reach usWays to get
Ways to get
in touch
Pick whatever suits you. Our team typically replies within a few hours, and we're glad to walk you through a private demo.
Email Support
Write to us with your store details and we'll get back to you quickly.
support@droidinfinity.xyz WhatsApp Basic & Advanced
Priority WhatsApp support is available to merchants on the Basic & Advanced plans. Install the app and subscribe to unlock it.
See eligible plans Help Center & Docs
Step-by-step guides for formulas, slabs, stop-loss and the Metal Price Bar.
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FAQStill have
Still have
doubts?
Browse the most common questions below. If your answer isn't here, use the form above or email support@droidinfinity.xyz.
Shopify is a wonderful platform for an online jewelry store, but it won't update prices to the precious-metal market. Gold Price Editor lets you configure products by metal, purity and weight, then layer in labor charges, diamonds, gemstones, tax and markup — so the final price is always calculated exactly as you intend, automatically or with one click.
We use spot prices from COMEX, LBMA, MCX and IBJA along with market price in select regions to update your product prices on Shopify. The prices refresh every 30 minutes, and for bullion traders the interval can drop to 10 minutes.
*The interval can also be customized as per your requirements.
*The interval can also be customized as per your requirements.
Every plan includes a 3-day free trial. You are charged only if you continue beyond it — cancel within the trial and you pay nothing. For a guided tour, contact support for a private demo.
Development stores receive 7 days of free usage. This applies only when Shopify Billing isn't configured and your Shopify plan is set to 'Development'. To activate the application on a development store, please contact our support.
Entirely. If our 4 built-in, widely-used formulas don't suit your requirements, we will set up a custom formula to calculate the product prices exactly the way you want without any compromises.
Our team will create a Price Breakup section on your product details page. This section helps customers see exactly what they are paying for. Price Breakup is an optional feature that improves transparency and increases conversions.
Set a stop-loss price per gram for gold, silver and palladium. If the spot price falls below your floor, the app uses your stop-loss price instead. You can also set a bottom price at the variant level, so a piece never drops beneath your threshold.
Yes. Our Metal Price Bar is linked with the metal prices on the app. If you don't have a developer, our team will add a customized Metal Price Bar to your storefront for you.
Three-day free trialReady when
Ready when
you are.
Install in minutes, configure your formula with our help, and never hand-edit a price again. Pay only if it works for you.
No charge during the trial · Cancel anytime